Frequently Asked Questions

Are you licensed and insured?

Yes. We are licensed, bonded and insured. In the unfortunate and rare event that an accident happens and a breakage of an object occurs, we take a picture and inform the client in writing of how and when any incident took place on their property. We make every effort to have the item repaired or replaced.

What is the difference between regular cleaning and deep cleaning services?

A deep clean is for any cleaning service requested for a new incoming client that is not a regular recurring cleaning client scheduled weekly or biweekly. Cleaning a space on a regular weekly or biweekly basis are maintenance cleans with specific tasks and priorities scheduled on a time line once we become familiar with a space. Regular recurring cleanings keep properties in much better shape than any space that is not cleaned as often. One time deep cleanings and relocation cleanings (property turn overs) require more elbow grease, more skill, heightened awareness and attention to detail that is needed being in a new space and needed to diagnose and treat any problem areas correctly and efficiently. They are dirtier, dustier, greasier, hairier and harder physical work where more often than not, stronger cleaning supplies that have hazardous chemicals like bleach, degreaser or oven cleaner are needed. Deep Cleans can include requests to move furniture needed to get behind and or beneath it or being asked to clean appliances inside and out. Incoming one time deep cleans or property turn overs, that are not on our regular schedule can also be challenging to staff and push our hours into over time, our expenses go up therefore the rates are higher.

Do I have to be home when your cleaning service comes?

No, but you will need to arrange access to your home with us. It is important to schedule a consult to discuss your needs prior to the service starting. We find that an initial meeting will help clarify your needs and make everyone happy. Most of our regularly scheduled clients, give us their keys and any entry and exit information needed.

Do I need to provide the cleaning supplies or equipment?

No. We provide all of our own supplies and equipment. If you prefer for us to use your items, please let us know beforehand.

Will I always have the same cleaning specialist?

We will make every effort for you to have the same team or solo cleaner come to your space each visit, but it’s not always possible due to illness or vacation. We have a company-wide set of quality standards. You can trust in quality service from each and every one of our team.

Do you clean windows or deep clean blinds?

No. We are not an insured Window Cleaning Company so we suggest other local niche window cleaning services for those tasks.

Do you do carpet cleaning?

No. We suggest hiring other local niche carpet cleaning companies for those specific tasks.

Do you clean up sewage or clean up pests during/after removal of rodents, maggots or snakes?

No. We are not a licensed pest control company or a restoration certified specialist service.

Do you clean unfinished basements?

No. We assist with organizing basements for our organizing services and always clean as we organize, but we don’t keep shop vac’s with us for our regular cleaning services.

Do you flip mattresses, move furniture or appliances and clean beneath them for every clean or deep clean?

No. We will upon request if it is discussed at the beginning of the contract, but it is not something we do unless clarified ahead of time with the client and gone over specifically with the team. This is a safetly measure to avoid possible room for injuries for our employees at all costs.

Do you regularly do dishes, laundry or make beds?

No. We will upon request if discussed at the beginning of the contract.

Do you offer an ecologically friendly/green cleaning?

Yes. We do our best to stay green; and even make our own white vinegar based essential oil blend cleaner. However, during these times, because of Covid-19 things are different. All of our products are EPA approved to disinfect Covid-19. We will put up a shameful fight and use chemical-based products when we find it’s absolutely necessary.

What training does your staff go through?

We have a detailed training manual with videos provided as well as on the job training. We make sure that the employees we are sending out into the field to complete these jobs have a full knowledge of the work, our products, the equipment and how to use them.

How many people come to clean?

We send solo cleaners to regular clients that require an average of four hours of cleaning or less. Our normal team consists of two cleaning specialists for any job that will require four hours or more of cleaning. On rare occasions, we will send a team of three. We are flexible to clients’ needs and requests.

How do I pay for the services rendered?

Our rates are stated as they currently stand on the main page of our website. You can choose how much time you wish us to spend on a determined set of priorities and we can set a rate on that time frame for recurring clients. For recurring clients we offer to invoice once per month at the beginning of each month, once a time frame is set. We have a GPS connected clock in and clock out system for each team member and charge per person hour for all of our services. That way you are never overcharged for deep cleans because of blanket bids like most other cleaning services and our employees are always paid for their time accordingly for every job. We will send you an invoice following our visit via our Jobber Payments or Quickbooks Online in which you can pay via credit/debit.

All Payment Methods Accepted: Check, Visa, MasterCard, American Express, Discover, PayPal Business, Venmo Business, Apple Pay, Google Pay, Android Pay & Cash.

All invoices are due on receipt.

How do I add gratuity to my bill for your team?

Tips are not expected for our services, but the team greatly appreciates any gratuity that comes our way. Clients send tips separately stating “Gratuity,” the date of service and the employees names via our Venmo Business: @tranquillitasliving or PayPal Business: tranquillitasliving@gmail.com All tips are entered into the bonus section of our employees Payroll.

Have your rates changed?

Our rates are subject to change for incoming clients without prior notice, owing to factors such as currency fluctuation, increased overhead, fuel prices, and unforeseen economic circumstances. We prominently display our current rates for each service on the main page of our website. Additionally, our rates undergo periodic reevaluation and updates every two years to address inflation, enhance benefits for our team, and maintain sustained profitability, contributing to our ongoing success. The updated rates apply to incoming clients beginning January 1st, 2024, and the next rate reevaluation is slated for January 1st, 2026.

Do you guarantee excellent service?

Yes! Quality is one of our core values and our team takes pride in offering excellent service. If you’re not 100% satisfied with your cleaning, we’ll come back and re-clean it.

What’s your cancellation policy?

If you cancel your visit, for any of our services, less than 48 hours before it is scheduled to take place, you will be charged a fee of 50% of your booking. If you cancel the day of service, you will be charged fully for your scheduled booking. For any day of cancellations, we pay our employees in full for their scheduled time. To avoid a cancellation fee, please provide cancellation information via e-mail or by calling in at least 48 hours prior to your appointment.